Mission, Vision, Core Values
All that we do at Bang is brought about by our mission, vision, and our core values. This affects how we deal with and handle our clients, the qualifications and abilities we look for in the individuals that we employ, our attitudes that we show and our commitment to providing an optimal service.
Our mission is to be respected for our dedication to our client service, employee development and growth, and serve our community as we are able. Our mission provides us with what our purpose is which provides us with: what we do, who we do it for, and why we do it.
Our vision is to be recognized and respected for providing a service to our clients that it becomes a standard by which our clients measure the performance of others. This provides with a framework guiding our efforts as individuals and as an organization and tells us where we are heading.
Our values are as follows:
- To differentiate ourselves through our dedication and devotion that we bring to each and every client. Our clients appreciate our warm and dedicated approach in working with each of their individual needs.
- We are a client focused organization by which we offer comprehensive accounting, tax services, business advisory services and CRA audit support with dedication unsurpassed by others
- Our organization is built from within by providing rewards for hard work and sharing of ideas as well as providing a positive work environment which leads to future growth, learning and personal development and growth
- In serving our community, we will encourage actions and involvement of our organization as well as individuals in our employment.
It is our honor to introduce you to Bang.
Personal Information Protection Agreement Policy
At 1974754 Alberta Ltd. Operating as Bang, we are committed to providing our clients with exceptional services. As providing these services involves the collection, use and disclosure of information about our clients, protecting their information is one of our highest priorities.
Our commitment in protecting client information is based on Alberta’s Personal Information Protection Act (PIPA) which came into effect on January 1, 2004. PIPA, sets out the ground rules for how Alberta private businesses, professional regulatory organizations and non-profit organizations may collect, use and disclose client information.
We obtain consent from clients in regards to the handling of their information as to how it is to be managed under specific circumstances.
Compliance with PIPA, outlines the principles and practices we will follow in protecting client’s information.Our privacy commitment includes ensuring the accuracy, confidentiality, and security of pertinent information and allowing our client’s to request access to, and correction of, their information.
Corporate and Personal Information –means information about an identifiable corporation/person such as corporate information that is required to be entered into the tax forms which includes your name, home address, age, birth date, social insurance number, home phone number, cell phone number, other identifying and contact information, as well as tax and financial information, and email address. Information that you provide when you call us for support, or you give us in feedback; information from forms, surveys, such as name, home address, and email address; information that is required for billing and payment purposes which includes credit or debit card information such as card number and card expiration date.
Contact information – means information that would enable a corporation/individual to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number.
Privacy Officer – means the individual designated responsible for ensuring that 1974754 Alberta Ltd. O/A Bang! complies with this policy and PIPA.
Policy 1 – Collecting Corporate and Personal Information
1) Unless the purposes for collecting client information are obvious and the client voluntarily provides information for those purposes, we will communicate the purposes, either orally or in writing. We will only collect client information that is necessary to fulfill the following purposes:
• To verify identity: we may collect name, home address, home phone number, cell phone number, birth date, place of employment, marital status
• Tax preparation: we will collect name, business address, home address, home phone number, cell phone number, birth date, marital status, income and any other information required to file the tax forms
• To deliver requested services: we will collect information that is required for performing such services such as for Canada Revenue Agency reviews, and other specific services you as a client request from us that is within our scope of business services we provide.
• To ensure a high standard of service to our clients: we may collect name, phone number, email addresses received through surveys, customer satisfaction forms, and or general complaints.
Policy 2 – Consent
1) We will obtain client, consent to collect, use or disclose client information (except where, as noted below, we are authorized to do so without consent).
2) Consent can be provided orally, in writing, electronically, through an authorized representative or it can be implied where the purpose for collecting using or disclosing the client information would be considered obvious and the client, voluntarily provides client information for that purpose.
3) Consent may also be implied where a client is given notice and a reasonable opportunity to opt-out of his/her/its client information being used for mail-outs, the marketing of new services or products, fundraising and the client does not opt-out.
4) Subject to certain exceptions (e.g., the client information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), clients, can withhold or withdraw their consent for 1974754 Alberta Ltd. O/A Bang, to use client information in certain ways. A client’s decision to withhold or withdraw their consent to certain uses of client information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist the client, in making the decision.
Policy 3 – Using and Disclosing Corporate and Personal Information
1) We will only use or disclose client information where necessary to fulfill the purposes identified at the time of collection and/or for a purpose reasonably related to those purposes such as:
• To perform client services as requested
• To conduct client, customer, member surveys in order to enhance the provision of our services;
• To contact our clients directly about products and services that may be of interest:
• In some cases, we use outside suppliers in USA for performing services and/or functions on our behalf and may be located outside Canada. Client information provided to these companies for storage or processing will be located outside Canada, and may be subject to the laws of USA.
• We use an outside provider for providing software operations, data server/storage and backup of all our data files in USA. Client information provided to these providers may be subject to laws of USA. In the event of a sale or transfer of our business or assets client information of current clients will be provided to new owners.
2) We will not use or disclose client information for any additional purpose unless we obtain consent to do so.
3) We will not sell client lists or client information to other parties.
Policy 4 – Retaining Corporate and Personal Information
1) If we use client information to make a decision that directly affects the client, we will retain that client information for at least one year so that the client, has a reasonable opportunity to request access to it.
2) Subject to policy 4.1, in addition we will retain client information only as long as necessary to fulfill the identified purposes or a legal or business purpose.
Policy 5 – Ensuring Accuracy of Corporate and Personal Information
1) We will make reasonable efforts to ensure that client, information is accurate and complete where it may be used to make a decision about the client, or disclosed to another organization.
2) Clients may request correction to the client information in order to ensure its accuracy and completeness. A request to correct client information must be made in writing and provide sufficient detail to identify the client information and the correction being sought.
3) If the client information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed client information in the previous year. If the correction is not made, we will note the clients’ correction request in the file.
Policy 6 – Securing Corporate and Personal Information
1) We are committed to ensuring the security of client information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.
2) The following security measures will be followed to ensure that client information is appropriately protected: the use of locked filing cabinets; physically securing offices where client information is held; the use of user IDs, passwords, encryption, firewalls; restricting employee access to client information as appropriate, and any service providers to provide comparable security measures such as our online data storage service which is stored in the USA and is secured by firewalls, passwords, encryption.
3) We will use appropriate security measures when destroying client’s information such as shredding documents, and deleting electronically stored information
4) We will continually review and update our security policies and controls as technology changes to ensure ongoing client information security.
Policy 7 – Providing Clients Access to Corporate and Personal Information
1) Clients have a right to access their information, subject to limited exceptions as found in Alberta PIPA
2) A request to access client information must be made in writing and provide sufficient detail to identify the client being sought.
3) Upon request, we will also tell clients, how we use their information and to whom it has been disclosed if applicable.
4) We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request.
5) A minimal fee may be charged for providing access to client information. Where a fee may apply, we will inform the client, of the cost and request further direction from the client on whether or not we should proceed with the request.
6) If a request is refused in full or in part, we will notify the client in writing, providing the reasons for refusal and the recourse available to the client.
Policy 8 – Questions and Complaints: The Role of the Privacy Officer or designated individual
1) The Privacy Officer is responsible for ensuring 1974754 Alberta Ltd operating as Bang’s compliance with this policy and the Personal Information Protection Act.
2) Clients should direct any complaints, concerns or questions regarding 1974754 Alberta Ltd. operating Bang’s compliance in writing to the Privacy Officer. If the Privacy Officer is unable to resolve the concern, the client may also write to the Information and Privacy Commissioner of Alberta
Contact information for 1974754 Alberta Ltd operating as Bang’s Privacy Officer:
Grande Prairie, Alberta